This two-day workshop will help participants to understand their communication styles, learn the five stages of team development, develop practical inter-department communication skills, and take ownership and accountability for productivity and
cooperation.

At the end of the programme, participants should be able to apply the Leader’s Grid confidently with each staff, know when to Educate, Coach, Delegate, and apply team agreements moving forward. Throughout the workshop, there is a mix of
lectures, role-play sessions and experiential activities, using the Integrative Learning System (ILS) approach to internalise the learnings of the workshop. Technologies used include Multiple Intelligence, Interactive Learning and Dunn & Dunn’s Learning
Styles. EQ (Emotional Intelligence) will be emphasised here.

  Trainer

Irene has been a trainer for close to twenty-five years. She holds a Masters's in Training and Human Resource Development (MTHRD) USA and a Bachelor of Arts (Hons) degree from the University of Malaya. Irene is a Director and Consultant/Trainer
of Pinnacle Performance, founded in 1993.

Irene is a Certified Neuro-Linguistic Programming (NLP) Practitioner and a Certified Professional Trainer (CPT) from MIM. She also holds a TAE40116 Certificate IV in Training and Assessment (Australia), a Work-Based Certification recognised within the Australian Qualifications Framework. She is also a Certified Masteries Practitioner Coach certified by the International Association of Coaching (IAC).

She has accumulated vast experience in the field of management, communications, marketing and customer service, having served in various management capacities in multiple industries. Her corporate background in multinational firms instilled an invaluable experience in understanding the work issues facing the participants that attended her training, mainly from the manufacturing, service and retail sectors.

Irene has facilitated many workshops for managers, executives and support staff
from corporate clients, the public sector, GLCs and NGOs. Some of her specialized fields include Leadership, Supervisory skills, Coaching, Customer Service, Executive Development Programs, Teambuilding, Emotional Intelligence and Professional
Administrators Course. Her strengths lie in her ability to engage her participants through a strong command of Bahasa Malaysia and English.

An enthusiastic and lively speaker, Irene has been awarded the title of Competent Toastmaster (CTM) and Competent Leader (CL), awards given in recognition of competence & leadership in the Toastmasters movement.

 Programme Details