In a recent survey by the renowned Katz Business School, recruiters from companies with more than 50,000 employees said that communication skills were the most important decisive factor in choosing managers. Another main factor contributing to job success is the ability to work with others, which also requires communication skills. 

Communicating effectively is, therefore, essential if you want to build a successful career. You will need to understand your message, what audience you are sending it to, and how it will be perceived. It'd be great if you communicated your thoughts and ideas effectively. You must also weigh in the diverse circumstances surrounding your communications, such as situational and cultural context.

  Trainer

Ms Irene Choong has been a trainer for close to twenty-five years. She holds a Masters's in Training and Human Resource Development (MTHRD) USA and a Bachelor of Arts (Hons) degree from the University of Malaya. Irene is a Director and Consultant/Trainer of Pinnacle Performance, founded in 1993. She is a Certified Neuro-Linguistic Programming (NLP) Practitioner and Certified Professional Trainer (CPT) from MIM. She also holds a TAE40116 Certificate IV in Training and Assessment (Australia), a Work-Based Certification recognised within the Australian Qualifications Framework and is a Certified Masteries Practitioner Coach certified by the International Association of Coaching (IAC).

She has accumulated vast experience in the field of management, communications, marketing and customer service, having served in various management capacities in multiple industries. Her corporate background in multinational firms instilled an invaluable experience in understanding the work issues facing the participants that attended her training, mainly from the manufacturing, service and retail sectors. Irene has facilitated many workshops for managers, executives and support staff from corporate clients, the public sector, GLCs and NGOs. Some of her specialized fields include Leadership, Supervisory skills, Coaching, Customer Service, Executive Development Programs, Teambuilding, Emotional Intelligence and Professional Administrators Course. Her strengths lie in her ability to engage her participants through a strong command of Bahasa Malaysia and English. An enthusiastic and lively speaker, Irene has been awarded the title of Competent Toastmaster (CTM) and Competent Leader (CL), awards given in recognition of competence & leadership in the Toastmasters movement.

 Programme Details