This programme provides participants with the skills to motivate line operators, handle grievances and complaints effectively and coach and counsel subordinates towards positive change and increased productivity. Teambuilding is interspersed throughout the programme. This programme is designed especially for Line Leaders and Operators who have the potential to be trained to handle greater responsibility, and also for Head
Operators and Team Leaders.

  Trainer

Ms Irene Choong has been a trainer for close to twenty-five years. She holds a Masters's in Training and Human Resource Development (MTHRD) USA and a Bachelor of Arts (Hons) degree from the University of Malaya. Irene is a Director and Consultant/Trainer of Pinnacle Performance, founded in 1993. Irene is a Certified Neuro-Linguistic Programming (NLP) Practitioner and a Certified Professional Trainer (CPT) from MIM. She also holds a TAE40116 Certificate IV in Training and Assessment
(Australia), a Work-Based Certification recognised within the Australian Qualifications Framework. She is also a Certified Masteries Practitioner Coach certified by the International Association of Coaching (IAC). She has accumulated vast experience in the field of management, communications, marketing and customer service, having served in various management capacities in multiple industries. Her corporate background in multinational firms instilled an invaluable experience in understanding the work issues facing the participants that attended her training, mainly from the manufacturing, service and retail sectors. Irene has facilitated many workshops for managers, executives and support staff from corporate clients, the public sector, GLCs and NGOs. Some of her specialized fields include Leadership, Supervisory skills, Coaching, Customer Service, Executive Development Programs, Teambuilding, Emotional Intelligence and Professional Administrators Course. Her strengths lie in her ability to engage her participants through a strong command of Bahasa Malaysia and English. An enthusiastic and lively speaker, Irene has been awarded the title of Competent Toastmaster (CTM) and Competent Leader (CL), awards given in recognition of competence & leadership in the Toastmasters movement.

 Programme Details