One of the most critical factors for your leadership success will be how you communicate with your team. This begins with leadership that sets precise methods and performance standards. How leaders lead and communicate effectively can create clarity, build resilience and bring about positive change to the diversity of their teams.
This programme will build leadership and communication skills strategies in a practical,
activity-based professional manner. Effective communication and teamwork will help a business maintain a positive work environment.
Irene Choong has been a trainer for close to twenty-five years. She holds a Masters's in Training and Human Resource Development (MTHRD) USA and a Bachelor of Arts (Hons) degree from the University of Malaya. Irene is a Director and Consultant/Trainer
of Pinnacle Performance, founded in 1993.
Irene is a Certified Neuro-Linguistic Programming (NLP) Practitioner and a Certified Professional Trainer (CPT) from MIM. She also holds a TAE40116 Certificate IV in Training and Assessment (Australia), and a Certified Masteries Practitioner Coach certified by the International Association of Coaching (IAC).
She has accumulated vast experience in the field of management, communications, marketing and customer service, having served in various management capacities in multiple industries. Her corporate background in multinational firms instilled an invaluable experience in understanding the work issues facing the participants that attended her training, mainly from the manufacturing, service and retail sectors.
Irene has facilitated many workshops for managers, executives and support staff
from corporate clients, the public sector, GLCs and NGOs. Some of her specialized fields include Leadership, Supervisory skills, Coaching, Customer Service, Executive Development Programs, Teambuilding, Emotional Intelligence and Professional
An enthusiastic and lively speaker, Irene has been awarded the title of Competent Toastmaster (CTM) and Competent Leader (CL), awards given in recognition of competence & leadership in the Toastmasters movement.
03-4145 0123 (Ms Tarring Lee - ext 3517)