Coaching is becoming one of the most powerful tools to drive and sustain employee performance in today's increasingly complex and competitive business environment. A welldeveloped coaching and mentoring process builds individual employees’ strengths, develops personal leadership and responsibility, and simultaneously delivers desired business results to the organisation.

This programme has been designed to give managers the knowledge, competencies and strategies to develop their people's performance.

This course will also enable participants to understand the processes, making them more effective and increasing their confidence and sense of achievement. This will benefit anyone who needs to master the principles and practices of an effective coach or mentor.

  Trainer

Amy has been a trainer for almost thirty years. She holds a Masters's in Training and Human Resource Development (M. Training & HRD) from Leicester University, UK and a Bachelor of Science from Campbell University, North Carolina, USA. She founded Pinnacle Performance in 1993.

Amy is a certified EQ trainer by 6 Seconds (USA), a certified NLP Practitioner from
ISNS (USA), a certified PSMB trainer and a certified MasterCoach. She also holds a TAA004 certificate in Work-based Training, accredited by the Australian AWBT.

Amy was involved in their transformational stages to shift the paradigms of the workforce to accept and adapt to changes, cultural shocks and breakthrough goals. In Sony, she set up the pioneering training team recognised by the HQ. In Xerox, she managed the Malcolm Baldridge-awarded Customer Satisfaction program and the Leadership Thru Quality (LTQ) program.

Amy has facilitated many workshops in Southeast Asia, Taiwan, Canada and the USA. Her participants are mainly managers, executives and staff from corporate clients, the public sector, GLCs and NGOs. Amy has trained organizations such as DHL, Bank Negara, Standard Chartered Bank, IDFR, HongKong Bank, 3M, UMW, Coca-Cola, KFC, Tradewinds and many more. She is a popular conference speaker on the international circuit. She also facilitates conferences/workshops for Toastmasters, the Malaysian Institute of Management (MIM) and the International Association of Facilitators. An articulate and fluent speaker, Amy has won international speech contests. She has coached and mentored speech contest winners.

 Programme Details