Services & Facilities

Ask a Librarian Service

Ask a Librarian is an online chat reference service. It is available during the following days and hours:

  • Monday – Friday (excluding public holidays and University College declared holiday(s)): 9.00 a.m. – 5.00 p.m.

 

Steps to Start a Chat Session: 

 

a) From a desktop computer:

Step 1: Click on the “Ask a Librarian” link on the Library webpage or iDiscover page.  

Step 2: Sign in with your TAR UC Google account credentials.

Step 3: Enter “Ask a Librarian TAR UC” in the search box. For subsequent chat, click on the “Ask a Librarian TAR UC” avatar or name.      

Step 4: Type your chat message.      

      NOTE:  Please log out of your personal Gmail account before you begin the chat session.

 

b) From a mobile device:

Step 1: Open the Google Hangouts Chat  app.

Step 2: Select your TAR UC Google account on “Choose an account” page. Click “OK”.

Step 3: Enter “Ask a Librarian TAR UC” in the search box. For subsequent chat, click on the “Ask a Librarian TAR UC” avatar or name.      

Step 4: Type your chat message.     

      NOTE: 

1. Download the Google Hangouts Chat  app for Android and iOS HERE.

2. Check out the overview video for an introduction to “Ask a Librarian” service.

 

Ask a Librarian Service Guidelines

  1. This service is available to all TAR UC students, faculty and staff members.
  2. This service is best used for quick questions and answers.  
  3. Questions are answered on a “first-come-first-served” basis and users may experience a response lag time.
  4. Questions received beyond the service hours would be responded on the next working day.
  5. Inappropriate language and/or topics is not acceptable.
Contact Us

TAR University College Library
Kuala Lumpur Main Campus
Tel: (6)03-4145 0123 Ext. 3229 / 3207
Mobile: (6)011-1068 2560
Email: library@tarc.edu.my
Office Hours: 8.30am - 5.30pm (Monday - Friday)

Map to TAR UC Library